Terms & Conditions

Direct Tool Company: Terms & Conditions

OVERVIEW

This website is operated by DTC Ltd (“DTC”, “we”, “us”, “our”). By visiting our site or purchasing something from us (collectively the “Service”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please refrain from using the website or any Services.

We reserve the right to update these Terms at any time; it is your responsibility to review them periodically. Continued use after changes means you accept the revised Terms

1. General Conditions

• We may refuse service to anyone, at any time, for any reason.

• You confirm that personal information (excluding credit card details) may be transferred unencrypted across networks.

• Credit card data is encrypted securely.

• You agree not to reproduce or exploit any part of the Service without our written permission.

• Telephone calls to or from DTC may be recorded for quality and training purposes.

2. Accuracy & Timeliness of Information

• While we aim for accuracy, we do not guarantee all content is complete, current or error-free.

• Historical content is provided for reference only.

• We do not commit to updating all content; it is your responsibility to check for updates.

3. Changed to Service & Prices

• Prices are subject to change without notice.

• We may modify or discontinue any part of the Service at our discretion.

• We are not liable for any losses due to price changes, modifications, or suspension of the Service.

4. Products & Availability

• Some products/services may be sold exclusively online and may have limited quantities. Returns and exchanges are subject to our Returns Policy.

• Product images and colours are indicative; actual appearance may vary by monitor settings.

• We may restrict sales by person, region, or jurisdiction and are not liable for any resulting cancellations.

• Offers are void where prohibited by law.

5. Billing & Account Information

• We reserve the right to refuse or cancel orders, limit quantities, or suspend accounts.

• You agree to provide and maintain accurate billing, shipping, and account information.

• Inaccurate or fraudulent orders may be cancelled without notice.

• Refer to our Returns Policy for more details on refunds and cancellations.

6. Use of Optional Third-Party Tools

• We may provide access to third-party tools without endorsing them.

• Use of these tools is “as is”, at your own risk.

• You must agree to and comply with any applicable third-party terms.

7. Third-Party Links

• Our Service may include links to third-party sites. We do not endorse or assume responsibility for their content or practices.

• Any transactions or interactions with third parties are solely between you and them.

• Refer to the third party’s own policies for complaints and liability.

8. User Submissions

• By submitting comments, ideas, or content (“Submissions”), you grant DTC a perpetual, worldwide, royalty-free licence to use, edit, publish, distribute, and adapt them.

• Submissions are non-confidential.

• You represent that your Submissions are original or you have permission to grant these rights.

• Prohibited content includes anything defamatory, unlawful, infringing, or containing malware.

9. Personal Data

• Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

10. Errors, Omissions & Correction

• We may correct errors or omissions at any time, including after an order is placed.

• We are not obligated to provide notice of corrections or updates.

11. Prohibited Uses

You agree not to use the Service to:

• Violate any laws or infringe intellectual property rights

• Transmit harmful or malicious code

• Harvest personal data of others

• Send spam, phishing messages, or crawl the site

• Defame, harass, or discriminate against individuals

• Circumvent security measures

Violation of these rules may result in termination of your access.

12. Disclaimer of Warranties & Limitation of Liability

• The Service is provided “as is” and “as available”, without warranties of any kind.

• We do not guarantee uninterrupted or error‑free service.

• To the maximum extent permitted by law, DTC and its affiliates are not liable for any indirect, incidental, or consequential damages arising from use of the Service.

• Where applicable, liability is limited to the maximum allowed by law (for example, as under the Consumer Rights Act 2015).

13. Indemnification

You agree to indemnify and hold harmless DTC and its directors, officers, employees, service providers, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms or violation of any law.

14. Governing Law & Jurisdiction

• These Terms are governed by and construed in accordance with the laws of England and Wales.

• Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Termination

• We may suspend or terminate your access if you violate these Terms.

• Upon termination, all rights granted to you will cease immediately.

• Any obligations or liabilities incurred before termination shall survive.

16. Severability

If any provision is found unenforceable or invalid, the remainder of the Terms will remain in effect. The invalid provision will be severed to the extent necessary.

17. Entire Agreement

These Terms, together with any policies referenced herein, constitute the entire agreement between you and DTC regarding your use of the Service, superseding all prior agreements or communications.

18. Changes to Terms

We reserve the right to revise these Terms at any time. Any changes will be posted here, with the date of last update. Continued use after changes constitutes acceptance.

19. Contact Information

Questions about these Terms should be sent to info@dtc-uk.com.

SECTION 20 – SPECIAL OFFERS

• Promotions, bundles, and giveaways are generally limited to one per customer unless stated otherwise.

• Minimum purchase values may apply and will be noted in the offer.

• Offers may be updated or withdrawn at any time.

• If you believe you were unfairly excluded from an offer, email marketing@dtc-uk.com with your details—we’ll review requests on a case-by-case basis.

Effective as of: 27 June 2025